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Tek-experts tuyển dụng nhiều vị trí
Tek-Expert tuyển dụng nhiều vị trí cho sinh viên IT, Tiếng Anh tốt là ưu tiên hàng đầu.

You are looking for the best place to push your technical career and become an expert in leading IT solution within a very short time? We have the best offer for you!
We invite you to join a winners team that provide the best in class support for biggest companies around the world.
We are a multinational fast growing IT Consulting Company that is offering high class technical support to top IT Companies all over the world. We are working on global markets, and our work processes are based on the highest standards in the industry for customers support.
We support high end software products, and offer you extensive training courses in order to get familiar with the supported applications and its environment. We encourage our employees to keep the learning process all through their employment, in order to get promoted to higher level of support.
We put strong emphasize in creating the right working environment and team spirit, through team building activities and more.
Job Description
• Being an Enterprise Software Support Consultant for a well-known leading global IT corporation.
• Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions.
• Performing troubleshooting analysis requests for technical assistance via phone, email, virtual sessions and any other form of communication in a timely, effective, and efficient manner.
• Identifying and escalating situations requiring urgent attention, understanding business impact and priorities.
• Following best practice ticket management processes, including ticket documentation, transferring, escalation and enhancement request submission.
• Reporting to Team leader
• Standard business language: English
Job Requirement
• Graduate from technical schools or have Diploma in IT related discipline
• Very good to excellent written and oral English communication skills (to communicate with customers all over the world)
• A team player with good interpersonal skills as well as ability to work independently.
• Customer oriented. Highly proactive person. Eager to learn. Logical thinking
• Ready to work evening shift (no night shift required), weekends and holidays.
Having AT LEAST ONE of the following experience would be important advantage:
• Windows/Linux operating system management
• IT Networking – TCP/IP and network devices
• Database Management – SQL and/or Oracle
• Programming/Scripting
• Any of professional certificates from Microsoft, Oracle, Cisco, Jupiter…
We offer
• Career path opportunities
• Training and certification
• Competitive salary and performance bonus
• Private health and accident insurance together with compulsory insurance
• Friendly and fun work environment"

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